The JP Kollection

Shipping & Returns

SHIPPING Processing time: [Processing time — e.g. 3–5 business days]. Orders are processed Monday to Friday, excluding holidays. Shipping areas: [Shipping areas — e.g. United States only, or worldwide]. Delivery estimates: [Delivery estimate — e.g. 5–7 business days after processing]. Delivery times are estimates and not guaranteed. Shipping costs: [Shipping cost policy — e.g. calculated at checkout, or flat rate]. Preorder items: Preorder kollections ship within [Preorder timeframe]. The estimated ship date is shown on the product page. Tracking: A tracking number is emailed to you once your order ships. RETURNS & EXCHANGES Return window: [Return window — e.g. 14 days from delivery]. Condition: For hygiene reasons, hair must be unworn, unaltered, and in its original packaging with ties and seals intact. Items that have been worn, washed, dyed, cut, or otherwise altered cannot be returned. Exchanges: [Exchange policy — e.g. exchanges accepted for the same product in a different length, subject to stock]. Final sale items: [Final sale items, if any]. How to start a return: Contact us through the form on our Contact page with your order number and reason for return. Do not send items back before receiving return instructions. Refunds: Approved refunds are issued to the original payment method within [Refund processing time — e.g. 5–10 business days] of receiving the returned item. Items in [square brackets] are placeholders — the owner will confirm the final details before checkout opens.